BlackBerry users on the Vodafone network in Europe, the Middle East
and Africa have not been receiving emails today as RIM’s network suffers
another outage.
Early this morning Reuters
reported that email delivery issues were affecting Vodafone BlackBerry
users, and the carrier confirmed the problem in a statement: “We are
aware that some BlackBerry customers are experiencing issues. Vodafone
is working closely with Research in Motion (RIM) to restore full service
as soon as possible. As soon as we have further information we will
provide further updates.”
Vodafone has now told TechCrunch service is “being restored”. A
spokeswoman for RIM was unable to answer any questions on the issue at
present, although she said RIM was due to send a statement shortly.
We’ll update this story when we hear more. Update: RIM
appears to be laying the blame at Vodafone’s door for the “service
issue” — noting in a statement: “All BlackBerry services are operating
normally but we are aware that a wider Vodafone service issue is
impacting some of our BlackBerry customers in Europe, Middle East and
Africa. We are supporting Vodafone’s efforts to resolve the issue as
soon as possible.”
We’ve asked Vodafone whether it can confirm the issue is a problem
with their network and will update this story when they respond.
Network outages and delivery issues have struck the BlackBerry network before. Most recently an outage struck last fall, affecting EMEA customers’ email and internet access, on — irony of ironies — the day Apple launched its iPhone 5.
Network outages also took BlackBerry users’ services down in September and October 2011 – the latter outage being the largest in the network’s history,
with services knocked out for close to a week. That worldwide outage
was initially caused by the failure of a core switch at a UK datacenter
which in turn triggered a wider “cascade failure” – as then co-CEO Lazaridis put it – with backlogs of data building up in EMEA and overloading RIM’s systems in other regions.
It is unclear what has caused the latest service outage but following
the 2011 network failure RIM said it would be auditing its network to
ensure such a major outage could not happen again.
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